2022

Sustain
ability

Report

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A message from the CEO

Brisanet’s history is guided by our ability to connect people. We were born with the dream of bringing connectivity to small cities, villages, and districts that barely had any means of communication. That is why, throughout the years, Brisanet specialized and acquired experience in bringing the world’s best technologies to areas where that was once economically unfeasible. Focused on this mission and aware of our socio-environmental responsibility, we seek to accelerate the creation of actions aligned with the principles of sustainable development.

The trajectory of our company in 2022 was marked by important initiatives and strategic projects. The company has reduced costs, improved performance and financial health, realigned prices, and optimized investments. This year was also marked by the beginning of structuring a new 5G network, and the consolidation of our fiber optic service. In all, we activated 34 new cities with the fiber optic service and had the highest growth in organic net sales, adding 256.8 thousand new costumers.

Internally, the year was marked by the promotion of many actions, such as: launching of the internal engagement platform, Universo Brisa; conducting internal marketing campaigns; and promoting initiatives of health and safety at work. In line with these topics, our employer brand promoted a myriad of opportunities centered on the workforce, especially of young adults, providing the insertion of thousands of them in the job market. Regarding ESG practices, we have started making important commitments in 2022, among them: the monitoring of indicators related to water consumption at the company’s headquarters; the creation of the Sustainability Committee; the training of a team responsible for energy management; and the organization of waste management generated by our operations.

Our commitment is strengthened as we consolidate our business strategies. This year, the goal is to continue our existent social campaigns, such as the food donation campaigns, and our support to social institutions, while implementing new and important projects: preparation of the first Greenhouse Gas Inventory (GGI); transition of part of our energy matrix to renewable energy; creation of an institute; and conduction of training for the community. We understand that sustainability is a journey, and, in that sense, we are committed to investing in business practices that guarantee a greater socio-environmental responsibility.

It is a big challenge, but we are ready to make history in 2023, a year that will be marked by the launching of 5G and our debut as a mobile service provider in Brazil. Now more than ever we will be focused on consolidating our new services and strengthening our internal culture, looking for a more inclusive, diverse, and sustainable environment.

2022 HIGHLIGHTS

1.1 million

costumers served

7 capitals

and metropolitan regions served in the Northeast

Over

110 stores

34 new municipalities

served

257 thousand

new clients in 2022

R$ 857 million

invested

Most prominent sales channel: door-to-door (D2D), representing 31.20% of the total installations in 2022.

Expressive
net profit
increase

Awards and Honors Received This Year

Equilibrista Award

The Equilibrista Award recognizes the best executives and businesspeople that make a difference in the economic scenario. In May of 2022, we won the Empresa Padrão Award, which recognizes the main companies that stood out in Ceará due to their growth and good management practices.

Canaltech Award

In March of 2022, we were voted the best broadband in Brazil by popular vote in the 5th Canaltech Awards. The selection of winners happens through a technical jury and popular vote, who carefully select the best brands, products, and services of the national market.

Valor 1000 Ranking

In 2022, we entered the “Valor 1000” ranking. Yearly released by the newspaper “Valor Econômico”, the list ranks the thousand biggest companies in Brazil. The report highlights many sectors and we were selected within the “IT and Telecom” companies.

Honor from the Ministry of Communications

In December, 2022, Brisanet’s CEO, José Roberto Nogueira, was honored during the ceremony “5G Brazil -- the legacy of a connected country”, which happened in Palácio do Planalto, in Brasília (DF). Roberto received from the Minister of Communications, Fábio Faria, a plaque in honor of Brisanet’s contributions to the advancement of 5G mobile technology in the country.

Melhor Award

The Best Plan Award is given by the website Minha Conexão, with the goal of choosing the service providers that delivered best quality to their costumers, be it in internet speed performance or service satisfaction. The 2022 edition elected Brisanet as the “Best Provider” of internet in the states of Alagoas and Ceará. In the 2023 edition, we were the most prominent regional service provider to win the “Best Speed” category in six states: Alagoas, Ceará, Paraíba, Pernambuco, Rio Grande do Norte, and Sergipe.

2017

Top ranked in satisfaction in CE.

2018

Top ranked in satisfaction in CE an RN.

2019

Top ranked in satisfaction in CE, RN and PB and 1st in the Northeast region.

2020

Top ranked in satisfaction in Brazil and 1st place in CE, PB, PE and RM.

2021

Top ranked in satisfaction in AI, CE, PB, PE and RN.

•As os 2021, the data are computed only by State, the ranking is by Federative Unit.

SELO DE EXCELÊNCIA DO RECLAME AQUI

O Selo RA1000 foi criado com o objetivo de destacar as empresas que possuem excelentes índices de atendimento no Reclame Aqui. Companhias que possuem este selo demonstram aos consumidores seu compromisso com o pós-venda, elevando o grau de confiança em sua marca, seus produtos e serviços.

Materiality Construction

Materiality is a fundamental concept when preparing a sustainability report, and refers to the identification and evaluation of economic, environmental, and social aspects or topics that are relevant and significantly impact our operations and stakeholders.

Main Brisanet Stakeholders

Communica tion with the stakeholders

We value having a good relationship with the different audiences we interact with, both internal and external; so, we have instituted different communication channels with the goal of promoting an ethical and transparent dialogue. These tools provide support and an opening for specific topics, but also for questions, feedback, and partnerships with society as a whole.

Launched in 2022, Universo Brisa is Brisanet’s integration, engagement, and HR services platform. A space created to close the gap between culture, people, knowledge, information, and everything that connects us.

In this platform, collaborators can:
• Communicate easily
• Get informed of the main events in the organization
• Access HR, personal department, IT, among other services
• Share the day to day activities of the company in an exclusive social media
• Recognize colleagues and leadership
• Give and receive feedback

Sustainable development

Guided by the GRI standards, we went through a process of constructing our materiality.
The impact listing was built after internal analysis to identify the impacts that would have the biggest significance potential, added to the opinion of our main stakeholders, who were consulted through an online survey.

Material topics
ODS

Reliability and relationship with costumers

Compliance with laws and regulations

Economic-financial performance

Employee health, well-being, and management

Corporate governance

Digital inclusion and access to connectivity

Energy efficiency

Innovation and technology

Investment in infrastructure

Main goals

About BRISANET

We are a private company in the telecommunications sector, with a branch of activities that includes the design, implementation, and maintenance of communication systems networks (telephone, television, radio stations, internet, among others).

Founded by entrepreneur José Roberto Nogueira in 1998 in the city of Pereiro, a semi-arid region in Ceará, northeast of Brazil, Brisanet came about with the aim of providing quality internet with an accessible price to all of the northeast countryside, seeking to encourage the development of the local city and nearby areas.

Our Locations

We are present in 9 states and 154 cities in the Brazilian northeast.

*Voted the best Fixed Broadband operator in all states in which it was surveyed: Alagoas (8.50), Ceará (8.09), Paraíba (7.79), Pernambuco (8.47), Piauí (8.49 ), Rio Grande do Norte (8.34) and Sergipe (8.36).

Our Services
and Products

We are a company specialized in fiber optic implementation and construction of radio stations, offering innovative services and products that bolster connectivity and promote the sustainable development of the communities where we act.

Governance

Effective corporate governance is essential to guarantee transparency, checks and balances, and strategic decision-making. It has a fundamental role in the operation and success of our organization, especially considering Brisanet is in such a dynamic and highly regulated sector.

Our governance structure encompasses a series of practices and policies that focus on ensuring an ethical management that conforms to laws and applicable regulations, establishing the basis for relationships between our many stakeholders. Further, it involves the adoption of clear and transparent norms, an establishment of efficient internal control mechanisms to ensure conformity with rules and norms of the sector, the protection of shareholders rights, and the prevention of illegal or unethical practices that orient the behavior and decision-making of the employees and the administration.

Diagrama de Governança Brisanet

Ec onomic Performance

In 2022 we reached a historic goal: the impressive mark of 1 million subscribers. We contributed to connect families, businesses, and millions of people around the world through our services, which has a value that cannot be measured. Throughout the year, we conquered over 257 thousand clients, showing our efforts in the organic business growth.

Clients

Net revenue

Net profit

We work so that our connection can
be transformative in people’s lives

Social

People and Culture

We strongly believe people are the basis for success of any sustainable enterprise. We recognize that to reach our environmental goals it is essential to promote an organizational culture that prioritizes well-being, diversity, and equity. When we cultivate a healthy and inclusive work environment, we are building a solid foundation to reach positive and lasting goals.

Training

At Brisanet, we value training and engagement of our collaborators as key elements for the company’s sustainable growth. We invest in wide training programs, providing over 66,000 hours of external trainings, and 60,000 hours of internal trainings in 2022.

Diversity and Equality

RACE OR ETHNICITY NUMBERS

SEXUAL ORIENTATION NUMBERS

NEW HIRE RATES BY GENDER AND AGE GROUP

MEN/WOMEN RATIO

The Environment

Our Sustainability Policy

Approved by the Board of Directors, our Sustainability Policy is a conceptual and operational reference which aims to enhance daily practices with sustainability notions, which are then translated into concrete actions. The shaping commitment of the Brisanet policy is social responsibility, considering social, environmental, and economic aspects. The content was designed in light of the Sustainable Development Goals (SDGs) -- Global Agenda of the United Nations (UN), which propose actions to promote a development agenda that aims to ensure a better future, based on community responsibility, social equality, environmental justice and ideal social actions.

So, we are proud to present our 15 environment guidelines.

Click here to access our Sustainability Policy.

Wa ste Management

A commitment to the best practices. Get to know our advances and learnings during this period.
• Reuse of Electronic Equipment
• Digital Invoices
• Digital subscription platform
• Utilization of fiber optic cables in agriculture

Discovering the origin of our emissions

we looked into and discovered for the first time all the sources of greenhouse gas emissions (GGE) in our operations. We developed, with the partnership of a specialized consultant, a list of our GGE emissions, following international guidelines of GHG Protocol. This methodology helped us to separate them into 03 (three) different groups:

About the Greenhouse Gas Protocol

The GHG Protocol is a package of standards, orientations, tools, and trainings so that companies and governments can measure and manage the human mande emissions that are responsible for global warming.

Connecting people and decreasing distances through renewable energy

Starting in the second semester of 2023, we will freely negotiate the demand of energy consumption with companies of the electric sector, which should lead to estimated savings of 40% of the energy bill in some states.